ITS TRAINING (UK) LTD
ITS Training (UK) Ltd.
Highfield House,
Bishop Norton Road,
Glentham,
Lincolnshire. LN8 2EU
08454 300 262

Testimonials

Housing Benefit Administration Courses

For full details of each course, click on the course title for the information sheet.

Benefits for Non-HB Staff - Price Code A
A solid introduction to welfare benefits for those who are not intending to become assessors but who need to have an understanding of the subject.

Living Together and Civil Partnerships - Price Code A
A one day course covering the basics of cohabitation fraud, interviewing strategies for living together and civil partnerships investigations and a practical assessment.

Interviewing for Customer Services - Price Code E
A two day course covering the PEACE system of interviewing and the Conversation Management cycle as well as techniques for planning an effective interview.

Interviewing for Tele-claims - Price Code A
A one day course covering all the skills, legislation and techniques required to plan and undertake an interview for tele-claims.

Examining Accounts - Price Code E
A two day course that examines how to check a basic set of accounts for accuracy, how to reconcile income against expenses and how to spot the common dodges.

Adjudication Workshop - Price Code A
This course covers the differing roles of the adjudicator anf investigator and the different types of cases that you may be asked to adjudicate.
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A-Z of Benefits  - Price Code I
Designed to help you gain an in-depth knowledge of all aspects of benefits and services, including eligible claimants, applicable amounts of benefit, and other state benefits.

Beginners Benefits - Price Code A
A one day introduction course covering all the basic rules used in the assessment of Housing and Council Tax Benefit.

Decision Making and Appeals - Price Code A
This course is designed to help you understand your role as Decision Maker in Housing and Council Tax Benefit investigations and the appeals processes.

Introduction to Local Authority Work - Price Code A
Covering fraud and forgery awareness and Local Authority structures.

Persons from Abroad - Price Code A
Designed to aid your understanding of the immigration control test and the legislation surrounding the 'Right to Reside' and Social Security law around habitual residence.

Private Tenants - Price Code B
A course designed to help your understanding of the procedures used in assessing private tenants and the roles required during an investigation.

Self Employed Assessment - Price Code B
This course covers all the information required to investigate a Self-Employed claim, including calculating National Insurance and Income Tax deductions.

Student Assessment - Price Code A
This course covers all the information required to investigate housing benefit claims from students, including eligibility.

Underlying Entitlement - Price Code A
 This covers all the legislation and regulations surrounding underlying entitlement and the evidential burden on subsequent investigations.
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