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If you're a Registered Social Landlord...
...here
are some suggestions for you.
Consisting of :
Enquiry Skills for Housing & Homelessness Staff - Price Code D
Designed to aid you in your homelessness investigations. This two day course covers all the skills you will need, from planning your enquiry, to surveillance applications.
Conversation Management - Price Code E
We’d all agree that
the most important part of our job is providing the appropriate help
and advice to our homeless applicants. Designed with you in mind,
the Conversation Management course will help you find out as much as
you can about your clients’ circumstances.
Taking Written Evidence - Price Code A
Designed
to help you get the best from your written statements, this one day
course covers statement planning tips and how and when to record
information.
Civil Enforcement - Price Code A
A
one day Investigation course that deals with procedures for the civil
courts. The course also covers personal and corporate liability and
overpayments.
A-Z of Benefits - Price Code I
Designed
to help you gain an in-depth knowledge of all aspects of benefits and
services, including eligible claimants, applicable amounts of benefit,
and other state benefits.
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Newsletter
The
best way to keep in touch with changes in the law is to sign up to the
ITS Newsletter. Simply input your name and email into the
boxes
below and hit 'Subscribe'
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